We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
The item must be in the same condition as you received it—unused, with tags, and in its original packaging—to be eligible for a return. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at momisabrand@gmail.com. Please note that returns must be sent to the following address:
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without prior return approval will not be accepted.
For any questions about returns, feel free to contact us at momisabrand@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14-Day Reflection Period (European Union)
If the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with the general return policy, the item must be in the same condition as received—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card issuer to process and reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at momisabrand@gmail.com.